**Position Summary...**
The Sr. Manager, Operations – Omni Returns, Ecommerce Returns is a key operational leader responsible for supporting the transformation of the returns experience within the ecommerce pillar. This role will help develop and execute customer-centric returns strategies that enhance the digital customer journey, improve operational efficiency, and align with the organization’s goals. The Sr. Manager will work closely with cross-functional teams to deliver seamless omnichannel return solutions, using data and industry insights to drive best-in-class ecommerce return operations.

**What you'll do...**

+ Support the planning and execution of ecommerce-focused initiatives to improve the returns experience, prioritizing digital customer satisfaction, operational excellence, and cost efficiency.

+ Manage the implementation of ecommerce returns programs and policies, ensuring a smooth, omnichannel customer experience while helping to drive retu...