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Senior Manager, Onboarding

🏢
Scotiabank
📍 Toronto, Canada
📍
Location Toronto
📅
Posted June 05, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Is this role right for you?

- In this role you will:
  • Champion a customer‑focused culture that deepens client relationships and leverages broader Bank capabilities, systems, and insights.

  • Own the end‑to‑end delivery of the roadmap, from discovery through launch and optimization.

  • Lead problem discovery to understand customer needs, pain points, and journey friction, informed by data, user research, and industry best practices.

  • Collaborate with Design and Engineering to translate insights into clear, viable product solutions.

  • Define customer and business value by establishing objectives and key results (OKRs), and communicate the value proposition through clear, data‑driven materials.

  • Work with Analytics to track, analyze, and act on key performance indicators (e.g., funnel performance, activation, and engagement).

  • Collect and synthesize internal and external data to inform product decisions, establish base...

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    📍 Location Details

    🌆
    City
    Toronto
    🗺️
    Country
    Canada
    🚗
    Commute
    Local Area

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