Senior Manager - Operations

Location: Sandton, Johannesburg

Compensation: Negotiable

Start Date: ASAP

Reporting to: Director of Operations

Lead. Innovate. Transform.

What You’ll Be Doing Operational Excellence & Performance Management Oversee multiple high-volume operational teams, ensuring they meet KPIs and SLAs. Optimise processes to enhance efficiency, improve service quality, and streamline workflows. Lead the onboarding and integration of new clients, ensuring smooth operational transitions. Collaborate with Workforce Management & Quality Assurance teams to drive consistency and excellence. People Leadership & Development Lead, mentor, and develop Call Centre Managers and their teams to achieve peak performance. Foster a culture of accountability, engagement, and continuous improvement. Identify high-potential employees for growth and succession planning. Create a positive, people focused culture across your department driving positive...