Senior Manager - IDP Platform Management & Support
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Job Description
Position Summary:
The Senior Manager – IDP Platform and Support will own the end‑to‑end management, performance, and evolution of the Paradatec Intelligent Document Processing (IDP) platform. This role is accountable for application performance management, configuration, upgrades, patches, and operational stability, while driving continuous optimization of document processing capabilities across Correspondent Lending, Servicing, Originations, and MSR channels.
This role serves as the platform owner, ensuring scalability and enabling increased business volumes through a high‑availability, high‑accuracy IDP platform.
Job Functions and Responsibilities:
Platform & Application Management
Own end‑to‑end production stability, availability, and performance of the Paradatec IDP platform across all environments.
Define and monitor APM metrics including throughput, latency, accuracy, failure rates, and SLA adherence.