Job Purpose

Responsible for the successful operation of a customer contact management site. Manages both human and material resources. Supports Probe and clients in achieving service, quality and contribution goals. Demonstrates sound fiscal management in achieving profitability goals. Responsible for operating systems, policies and procedures within the site (including development, implementation and continual improvement of processes) to best achieve overall business goals. Responsible for leading process improvement efforts within the facility. Provides leadership and management to associates striving to achieve overall associate satisfaction. Provides development opportunities for the site management team. Ensures that appropriate training and development is offered to supervisors. Working with peers, serves as an effective business partner to multi‑site clients. Supports the broader business line and corporate units to achieve goals. Represents Probe as a leading b...