Job Description
The EBG CRM/OM Domain Owner holds end-to-end accountability for the strategy, delivery, and sustained health of StarHubs Customer Relationship Management (CRM) and Order Management (OM) platforms. This includes stewardship of Salesforce CRM, CloudSense CPQ/Order Management, and other bespoke CRM/OM solutions, as well as responsibility for evolving StarHubs broader CRM/OM landscape. This role ensures that CRM/OM capabilities enable and empower sales and service channels forSME, Enterprise, Wholesale, and Internationalsegments. Acting as both a technology steward and business partner, the role balancesoperational reliability with innovation, ensuring seamless customer and employee experiences. This position is pivotal in drivingautomation, platform stability, compliance, and business continuity, while shaping the long-term CRM/OM roadmap to align with enterprise priorities and evolving market needs. Key Responsibilities
Domain Ownership and Platform Stewardship Own ...