Lead platform innovation and improvement initiatives in collaboration with Business Product Owner and Technical Lead.

Analyze platform performance data and user feedback to identify opportunities for enhancement.

Partner with product owners and cross-functional teams to define and prioritize platform roadmaps.

Ensure platform strategies align with Manulife’s digital transformation goals, technology compliances and regulatory requirements.

Champion agile delivery practices and serve as a facilitator for scrum teams when needed.

Monitor platform KPIs and drive continuous improvement through data-driven decision-making.

Advocate for user-centric design and accessibility across all digital touchpoints.

Stay abreast of emerging technologies (e.g., AI, blockchain, open APIs) and assess their a...