Job Snapshot

Role: Senior Manager - CX Strategy
Location: Dubai, United Arab Emirates
Industry: Internet
Function: Strategy/Planning
Experience: 7 years
Job Type: Full-time

Overview

Senior Manager - CX Strategy in Dubai, United Arab Emirates is an Internet industry opportunity focused on customer experience transformation, retention strategy, performance analytics, and regional service improvement across talabat markets. This senior role is designed for a data-driven CX leader who can manage customer recovery policies, improve loyalty, guide analysts, and influence practical changes across product, operations, finance, and local market teams. The position supports better customer journeys by turning performance data, compensation trends, service recovery insights, and customer pain points into measurable business actions. The successful candidate will help shape customer experience standards across multiple markets while protecting cost eff...