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Senior Manager Customer Experience

🏢
Jubilant Foodworks
📍 Noida, India
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Location Noida
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Posted June 09, 2026
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Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Roles and Responsibilities

  • Drive Customer Satisfaction, Net Promoter Score for the Brand with insights to Operations and Marketing for intervention and improvement.
  • Bottom Quartile Management with respect to Key Performance indicators such as Concerns, NPS etc.
  • End 2 End Customer issue management and resolution. Take ownership and ensure Guest win-back.
  • Should have sufficient knowledge of Social Media and its impact on Brand.
  • Training need intervention Should have a knack of data driven insights and give inputs for Store intervention & periodic developments.
  • Collaborate with Marketing, Ops & other cross functional channels to ensure Guest Voice is shared and qualitative actionable is created.
  • Should be able to take ownership and drive excellence, communication skills and ability to read/present data.
  • Partner Management reviewing performanc...

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    📍 Location Details

    🌆
    City
    Noida
    🗺️
    Country
    India
    🚗
    Commute
    Local Area

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