Role Summary

• Lead and manage a team responsible for administering accounts receivable for self-pay accounts.
• Provide guidance and ensure timely follow-up on collections to minimize the risk of bad debts.
• Address inquiries effectively and support the team with clear direction to achieve KPIs.
• Ensure all invoices and supporting documentation are accurately prepared and delivered to customers or patients on time.
• Oversee and ensure proper reconciliation of bank statements and payment platforms, including Flywire, iPay88, and other payment methods.

Job Responsibilities

• Plan, organize, and motivate the team to actively follow-up on all outstanding debts reflected in the Ageing Report.
• Ensure the team maintains accurate, up-to-date, and systematic records (both manual and electronic) of weekly and monthly collection activities for management review.
• Identify and escalate potentia...