Job Details

Work Location: Hamilton, Ontario, Canada

Hours: 37.5 hours per week

Line Of Business: Personal & Commercial Banking

Pay Details: $115,600 - $163,200 CAD

Job Description

This role is responsible for leading a team of Commercial Account Managers in structuring credit and managing operations. The Senior Manager, Commercial Services is accountable for the unit's growth through strong pipeline management and sales coaching, while delivering a superior customer experience to drive profitable business growth in line with the business strategy.

Responsibilities

Customer Experience

• Lead the execution and achievement of business customer / partner experience targets by coaching and modelling appropriate behavior and executing plans to continuously improve customer experience.
• Resolve customer operational and credit issues to deliver a positive customer...