Senior Manager - Business Process Transactions

DXC Technology Philippines Taguig, National Capital Region, Philippines

Key Responsibilities

• Life & Annuities domain expert with call center experience
• Hands on problem solving, risk mgmt. and drive solutions
• Minimum 8 years of experience in L&A and overall experience of 15+ in the BPS call center space
• Optimizing operational expenses while ensuring delivery remains within budget
• Experience with insurance technology platforms, automation tools, and digital transformation initiatives.
• Lead process improvement initiatives and manage daily operations, focusing on achieving efficiency and compliance.
• Supervise and mentor a team of managers, senior analysts, and analysts.
• Collaborate with cross-functional teams to enhance and streamline business processes.
• Analyze data and performance metrics to identify areas fo...