Job Description

Role purpose: 
 Define/align Operational excellence for production related activities. Track them and lead by example to achieve defined KPI’s and their SLA’s
Roles and Responsibilities:
• Responsible for Incident (unexpected events disrupting IT services) and defects (issues with products or services) within an organization. This role involves proactive monitoring, prompt response to incidents, efficient tracking and resolution of defects, and ensuring minimal business disruption. The manager will also analyze trends, identify root causes, and implement preventative measures.
• 7/24 Operational Support Incident Management Process.
• Leading IT related customer incidents resolution processes
• End to end reporting responsibility about IT Customer & System Incidents and Service Requests.
• Attending and taking necessary actions for Internal and external audits for SOX, ISO and other audit types.
• Maintenance and...