Company: Union Bank of the Philippines

Designation: Senior Management Information System Officer-Client Engagement Solutions

Office Location: UnionBank Square - Eastwood, Libis, Quezon City

Position Description

• Attend to inbound and outbound telephone calls/contacts in accordance with standard operating procedures.
• Provide information on services offered by Citibank to enhance customer relationships.
• Identify and maximize sales opportunities, where applicable, to all customers.
• Assist the team leaders to lead & support a team of Officers to achieve the performance goals of the team and call center.
• Exposure to different key roles within the unit – will serve as bench for Team Leaders and key Support Roles.

Primary Responsibilities

• The Service Analysts are responsible for gathering data and doing research. They use customer service data, observati...