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Senior Lead, CX Transformation Programmes
RHB Banking Group
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kuala lumpur, Malaysia
Location
kuala lumpur
Posted
June 05, 2026
Commute
Local Area
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Job Description
Programme Management & Governance
- Oversee the overall RHB Way Programme ensuring timely deliverables and budget control
- Oversee the overall risk and compliance of the CX Transformation team.
CX Culture
- Design, implement and champion Culture Programme to embed the RHB Way Culture, including standards, behaviours and commitments.
- Plan and execute CX Recognition programmes, including awards gala and incentive trips, to drive desire and adoption of the RHB Way across the service chain.
- Develop change management plans and internal communications, ensuring awareness, desire, knowledge, adoption, reinforcement of the RHB Way Culture.
- Design and manage the CX competency framework and programmes to ensure all RHBians are future ready with customer centricity as a core competency.
CX Design
- Serve as the gateβkeeper for all new/changes to product, service and channels, ens...