NO AGENCIES PLEASE ITSM Senior Operational IT Team Leader

Indra, a leading global technology and consulting company, is seeking an ITSM Senior Operational IT Team Leader to support upcoming projects in the UK. The role requires a people manager with technical skills to lead the migration from ServiceNow to BMC Helix ITSM.

Responsibilities

• Lead the due diligence process, analysis, design and transition phases for migration from ServiceNow to BMC Helix ITSM.
• Lead the analysis, technical and functional design, and future implementation of BMC Helix ITSM, replacing an existing ServiceNow system.
• Conduct a comprehensive assessment of the current ITSM environment based on ServiceNow.
• Identify and document all relevant processes, configurations, customizations, and integrations.
• Map current ITSM workflows to BMC Helix equivalents and identify any gaps or complexities.
• Collaborate with technical tea...