CXCENTRODECONTACT is on the search for a Senior ITSM Process Analyst to provide operational leadership across ITSM practices in Monterrey, Mexico. This role is critical in ensuring the stability of IT services, requiring a minimum of 5 years experience in IT Service Management and proficiency in ServiceNow.

Your responsibilities will include leading Major Incident Management and facilitating CAB sessions. The position values strong communication skills and an ability to make impactful decisions in high-stress situations. Remote work arrangements are available.