Senior IT Technician (CPT) IT - Support

Cape Town - Western Cape - South Africa

Environment

A dynamic skin care company is seeking a skilled Senior IT Technician to join their IT team, providing high-level technical support across the business. The role involves resolving hardware, software, and network issues within a 48-hour turnaround, performing root cause analysis during troubleshooting, and supporting enterprise-level applications and systems, including Power Apps, O365, Azure, and the onsite server environment.

Duties Provide advanced technical support for hardware, software, and network related tickets within a 48-hour closure time. Perform root cause analysis when troubleshooting. Support enterprise-level applications and systems i.e. Power Apps, O365, Azure, onsite server environment. Daily server checks by means of RMM software to ensure all systems are running optimally. Follow up with suppliers on tickets and faults logged with their service desks. Mainta...