Responsibilities

• Deliver onsite and remote technical support to end users, ensuring quick resolution of issues and providing exceptional service to VIPs and senior stakeholders.
• Record and monitor support requests in the helpdesk system (preferably Jira) and adhere to the escalation process.
• Manage Windows and Mac builds to maintain user experiences and security, supporting Windows 11 and macOS, and maintain hardware inventory and device lifecycle.
• Administer OKTA for identity and access management, and support Microsoft 365 applications such as Teams, Exchange, OneDrive, and SharePoint.
• Use Microsoft deployment tools including Intune, Autopilot, JAMF, and Endpoint Management tools for configuration, profile creation, scripting, and deployment.
• Deliver day‑to‑day end‑user support with professionalism and efficiency, managing deployment tools and automation processes.
• Leverage in‑depth experience with Auto...