Be a pivotal part of user operations as a Senior IT Support Engineer with HireArt in Cambridge, MA. Elevate the IT experience through hands-on support across multiple environments.
In this customer-facing role, you will own end-to-end processes, including onboarding, device management, and service desk operations. A proactive and organized individual with at least 5 years of experience across Linux, macOS, and Windows is required. You'll thrive in improving ticket workflows and collaboration on IT initiatives while delivering high-quality support.
Key Responsibilities:
• Own onboarding and offboarding including hardware recovery
• Provide Tier 1/2 support for diverse user systems
• Manage device lifecycle operations efficiently
• Enhance conference room technology systems
• Maintain ticket health and user knowledge bases
Requirements:
• 5+ years in end-user IT support
• Hands-on experience with Linux, macOS, Windows
• Familiarity with MDM platforms
•...