Senior IT Service Management (ITSM) & SIAM Lead (L3)

(Incident, Major Incident, Problem, Change, Reporting)

Role focus:

• End‑to‑end ownership of ITSM processes aligned to ITIL v4
• Leading Incident, Major Incident (MIM), Problem, and Change Management
• Operating within a SIAM model with multiple third‑party vendors
• Service reporting, KPI/SLA governance, and continuous service improvement (CSI)
• Strong stakeholder management in a regulated enterprise setup

About HCLTech

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We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basi

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