Mô tả công việc: Service desk (40%):
•First point of contact and day-to-day technical support to end users, including access service.
•Responds to Level 2 support (Global Center IT) and works with Level 3 support vendors (e.g. Microsoft, IBM…).
•Ensure reports on IT processes and activities are done.
•Identify and recommend solutions for trouble issues which affect multiple clients, including working with IT vendors.
•Creates temporary solutions until permanent solutions can be implemented.
•Diagnoses and resolves client workstation and mobile device hardware and software issues.
Technical support (30%)
•Ensure that all technical resources are available for meetings that include video conferencing.
•Monitor and communicate system status.
•Diagnose and resolve client workstation and mobile device hardware and software issues.
•Create temporary solutions until permanent solutions can be implemented.
•Participate in deployment of new or upgrade i...