Role Purpose

The Senior IT Engineer is responsible for providing end‑to‑end technical support across 1st, 2nd, and 3rd level, ensuring reliable, secure, and efficient operation of the firm’s IT infrastructure, platforms, and business‑critical systems including the firewalls.

The primary purpose of the role is to establish a skilled, permanent in‑house technical resource with strong institutional knowledge who can resolve day‑to‑day user issues, manage complex infrastructure incidents, and act as the senior escalation point for technical problems. The role is hands‑on and spans user support, infrastructure platforms including the firewalls, application support, monitoring, and continuous service improvement.

Key Responsibilities

1. End‑User & Technical Support (1st, 2nd & 3rd Level)
   • Provide 1st and 2nd level support for end‑user incidents, service requests, and system issues as required.
   • Act as the primary 3rd level...