π Local Job Near You
Senior IT Engineer
Ocean Tide Partners
π
, metro manila, philippines, Philippines
Location
, metro manila, philippines
Posted
June 05, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Senior IT Engineer / Team Lead - Level 3
Managed IT Services Division
POSITION OVERVIEW
Ocean Tide is seeking L3 Senior IT Engineers to serve as the highest-level technical escalation point and team lead for our managed IT service desk operations. You will handle the most complex technical challenges, lead root cause analysis efforts, design solutions for customer environments, and mentor L1/L2 engineers. This role bridges technical delivery and operational leadership, reporting directly to the Director of IT Operations.
KEY RESPONSIBILITIES
- Serve as highest-level escalation point for all technical issues across customer environments
- Lead root cause analysis and implement permanent solutions for complex and recurring problems
- Provide expert-level support for complex application issues, including integration troubleshooting, performance optimization, and vendor escalation management across customer LOB a...