Location
Jeddah, Makkah Province, Saudi Arabia

Department

IT & Cybersecurity Managed Services

Reports To

Director – Technology Services

Location Details

Offshore role supporting a client in Jeddah.
The candidate must stay at least one month in Jeddah, then travel once a month to the client.

Role Overview

A senior, hands-on IT & Cybersecurity Managed Services Manager responsible for independently solving complex technical issues, managing enterprise clients, and leading end-to-end service delivery. The role requires a professional capable of troubleshooting, managing escalations, leading a technical team, handling vendors, and presenting executive-level reports with clarity and maturity.

Key Responsibilities

• Act as L2/L3 escalation authority and personally resolve critical IT and security issues
• Perform hands-on troubleshooting of ne...