What You'll Own

1. Account-Level Implementation Ownership

• Own the full implementation lifecycle for assigned accounts: kickoff, milestone tracking, risk management, go-live, and structured post-go-live support
• Be the single point of accountability for customer outcomes across your accounts, not a coordinator, not an escalation path
• Manage multi-stakeholder delivery without escalating to founders on routine decisions
• Handle scope changes, pushback, and at-risk implementations calmly and decisively

2. Workflow and Solution Design

• Translate complex customer requirements into scalable Unifize configurations across multiple modules
• Lead discovery, ask the right questions before touching a configuration
• Anticipate edge cases, validate requirements, and design for scalability, not just functional delivery
• Push back on customer requests when the proposed approach will not scale, and document the de...