**Overview**

**Scope of Responsibilities:** Provide guidance, insight, and leadership during the building of new benefits, while providing top level service to ProAct clients. Works under direct supervision and follows standard procedures to accomplish assigned tasks related to the Implementation and Benefit Review Team.

**Job Summary:** Provides support to the Implementation Manager for all aspects of customer service, account management, quality assurance, and other administrative projects. The position will function as a lead role within Implementation and be a liaison to management and other organization leaders, while still performing the daily functions of an Implementation Coordinator. These functions include, but are not limited to, assisting with the day-today operations of Account and Client Resources of ProAct as well as coordinating and implementing the setup/support of new ProAct clients within the assigned pod structure.

**Responsibilities**
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