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Job Description
Our Team
The Customer Experience team at Vistaprint is dedicated to championing the voice of our customers, ensuring their needs and expectations are met at every touchpoint. As part of the broader Customer Service organization, our team plays a critical role in identifying customer pain points, driving improvements, and influencing strategic decisions that enhance the overall customer journey. Through data-driven insights and collaboration with Regional Managers and Product Teams, we work to refine our offerings, streamline issue resolution, and create meaningful, customer-centric solutions.
What You Will Do
Provide data analysis and findings of operational customer data, customer survey feedback, business data, and specific market research studies to drive customer understanding.
Lead a continuous cycle of customer understanding, issue sizing and prioritization and driving through to resolution.