1.Workforce Planning & Fulfillment

• Manage end-to-end manpower fulfillment for all outsourced warehouse operations, including both day and night shift workforce requirements.
• Partner closely with warehouse, operations, and business stakeholders to understand manpower needs and ensure timely fulfillment.
• Monitor workforce deployment, attendance, attrition, and replacement requirements to maintain operational continuity.
• Track manpower utilization and recommend workforce optimization initiatives to improve productivity and cost efficiency.

2. BPO Vendor Management

• Act as the primary point of contact for all BPO vendors supporting warehouse operations.
• Source, evaluate, and onboard new BPO vendors to ensure sufficient manpower supply and business continuity.
• Establish and maintain strong working relationships with existing and potential outsourcing partners.
• Conduct reg...