1.Workforce Planning & Fulfillment Manage end-to-end manpower fulfillment for all outsourced warehouse operations, including both day and night shift workforce requirements. Partner closely with warehouse, operations, and business stakeholders to understand manpower needs and ensure timely fulfillment. Monitor workforce deployment, attendance, attrition, and replacement requirements to maintain operational continuity. Track manpower utilization and recommend workforce optimization initiatives to improve productivity and cost efficiency.
2. BPO Vendor Management Act as the primary point of contact for all BPO vendors supporting warehouse operations. Source, evaluate, and onboard new BPO vendors to ensure sufficient manpower supply and business continuity. Establish and maintain strong working relationships with existing and potential outsourcing partners. Conduct regular vendor performance reviews, monitor service levels, and ensure contractual obligations are met. Resolve operationa...