The Senior Housekeeping Manager leads the daily operations of the Housekeeping team including Reception and Lost & Found. You will work with Guests, Cast Members, external service providers, the local community, and partners on a daily basis to provide a seamless arrival experience and delivery of clean and ready rooms for guest arrival. To aid them, they use a complex property management system and other multi-functional hotel/guest services systems.

You will report to the Rooms Operations Manager

**Responsibilities/You Will:**

• Exercise leadership - Lead a team of hourly Housekeeping Cast Members while focusing and delivering on safety, courtesy, show and efficiency. Recognize and coach a diverse team of Cast Members.

• Conduct regular meetings with Cast Members to communicate relevant information.

• Ensure a seamless arrival experience for Guests.

• Serve as a functional / subject matter expert of the operation.

• Manag...