Elevate your career as a Senior Hardware Support Specialist at Stripe, focusing on troubleshooting and maintaining payment integrations in a hybrid work environment. Work closely with enterprise users to solve connectivity and hardware issues seamlessly.

In this full-time role, you'll be part of a dedicated support team at Stripe, specializing in Terminal's hardware solutions. With over five years of experience, you'll engage with technical stakeholders to provide insights into payment integrations and device management. Your analytical mindset will help improve the user experience, ensuring businesses can efficiently process payments.

Key Responsibilities:
• Troubleshoot hardware setup and connectivity issues
• Advise enterprise users on Stripe Terminal integrations
• Identify and document user issues and create support materials
• Collaborate with the engineering team for process improvements
• Optimize documentation for varied ...