Senior Group Manager – US Healthcare Operations

(USRN/PHRN - Preferred as Good to have)

Manage a team size of 100-200 and up with multiple Lines of business

Reporting of data and metrics to the General Manager for their respective Business Unit

Strong management skills, with a proven ability to motivate, lead and develop the team at a contact centre and/or Back Office

Can provide evidence of when and how excellent customer services was delivered

Works in partnership with internal and external teams to deliver focused customer strategies

Prepare client status reports and participate in client's reviews

Point of Contact to the client and manages process escalations from beginning to resolution

Good understanding of the operational drivers behind what drives great customer experience

Experienced in change management and can demonstrate improvements on the back of implementation

Coaching and feedb...