Senior Group Manager: Operations - Airline - Graveyard Shift

Full-time

The Senior Group Manager of Call Center Operations oversees the strategic and day‑to‑day management of call center activities to ensure high performance, customer satisfaction, and operational efficiency. This role involves leading cross‑functional teams, setting performance goals, implementing process improvements, managing budgets, and ensuring compliance with company policies and quality standards. The Senior Group Manager plays a key role in workforce planning, client relationship management, and driving continuous improvement to meet business objectives.

Why join us? We promise our employees role clarity, coaching and mentoring, professional development, and a structured career path through our five people promises. Experience a culture of outperformance, engagement and celebration, and contribute to society through the WNS Cares Foundation.

Responsibilities