Location
Antwerp
Posted
May 31, 2026
Commute
Local Area
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Job Description
FunctieomschrijvingKey Responsibilities:Follow Global IT Service Management processes (when published), including change, incident, problem, service level, knowledge, and request fulfillment management. Collaborate with IT staff, service providers, and end-users to maintain the company’s core infrastructure. Provide level 2 or 3 support for global core infrastructure issues within defined SLAs and OLAs. Participate in on-call rotation to troubleshoot incidents outside of business hours. Ensure uptime, resilience, and performance of core infrastructure. Assist in managing and planning capacity for core infrastructure, including storage environments. Create and maintain documentation for technical procedures and policies related to core infrastructure. Work with project teams, providing technical expertise and assisting in task planning and execution. Stay updated on core infrastructure industry standards and best practi...