Elevate customer experience as a Senior Genesys Cloud CX Solution Architect at Condado. Lead impactful implementations with a focus on complex CCaaS solutions and enterprise technology.
In this senior role, you will own the architecture for Genesys Cloud implementations, acting as the technical authority. Your expertise in routing, IVR, outbound dialer, and analytics will transform business requirements into scalable solutions. Ideal candidates are seasoned professionals with extensive hands-on experience and the ability to lead client-facing technical discussions.
Key Responsibilities:
• Architect end-to-end Genesys Cloud CX solutions
• Lead design sessions with client stakeholders
• Oversee data extraction strategies via APIs
• Architect event-driven integrations using AWS tools
• Define client reporting and analytics data models
Requirements:
• 7+ years in contact center architecture
• 4+ years with hands-on Genesys Cloud experience
• Deep knowledge ...