Role & Responsibilities

You will be responsible for leading end-to-end onboarding and configuration for large and complex customers.

Customer Implementation & Onboarding

• Own the technical implementation for enterprise and high-complexity customer onboardings from kickoff to go-live
• Partner closely with Account Managers to translate sales commitments into feasible technical execution
• Work directly with customer stakeholders to understand billing models, data structures, and integration requirements
• Design onboarding plans, sequencing workstreams, and proactively identify risks and dependencies
• Configure customer accounts, billing rules, contracts, and pricing models based on customer requirements
• Validate data accuracy and reconcile billing calculations with customer expectations

Build Onboarding Automation

• Design a...