📍 Local Job Near You
Senior Expansion Experience Specialist (Barcelona)
Reconocida empresa
📍
barcelona, Spain
Location
barcelona
Posted
June 11, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Position Overview
Asegúrese de enviar su solicitud rápidamente para maximizar sus posibilidades de ser considerado para una entrevista. Lea la descripción completa del puesto a continuación.
We’re looking for a Senior Expansion Experience Specialist to own the customer experience across Preply’s expansion—new geographies and subject areas. You’ll track and own key metrics for both learners and tutors and lead the cross‑functional programs that move them.
This position is a hybrid role based in Barcelona, Spain.
Key Responsibilities
1. Own Experience Metrics & Drive Improvement
Own CSAT, contact rate, and other leading experience indicators for learners and tutors.
Monitor performance, spot trends, and diagnose root causes.
Turn data and customer insights into clear recommendations for Product, Growth, Customer Care, Supply Operations, and Localization.
Lead cross-functional programs end-to-end — scoping, alignment, execution, and impact trac...
Asegúrese de enviar su solicitud rápidamente para maximizar sus posibilidades de ser considerado para una entrevista. Lea la descripción completa del puesto a continuación.
We’re looking for a Senior Expansion Experience Specialist to own the customer experience across Preply’s expansion—new geographies and subject areas. You’ll track and own key metrics for both learners and tutors and lead the cross‑functional programs that move them.
This position is a hybrid role based in Barcelona, Spain.
Key Responsibilities
1. Own Experience Metrics & Drive Improvement
Own CSAT, contact rate, and other leading experience indicators for learners and tutors.
Monitor performance, spot trends, and diagnose root causes.
Turn data and customer insights into clear recommendations for Product, Growth, Customer Care, Supply Operations, and Localization.
Lead cross-functional programs end-to-end — scoping, alignment, execution, and impact trac...