Position Overview
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We’re looking for a Senior Expansion Experience Specialist to own the customer experience across Preply’s expansion—new geographies and subject areas. You’ll track and own key metrics for both learners and tutors and lead the cross‑functional programs that move them.
This position is a hybrid role based in Barcelona, Spain.
Key Responsibilities
1. Own Experience Metrics & Drive Improvement
Own CSAT, contact rate, and other leading experience indicators for learners and tutors.
Monitor performance, spot trends, and diagnose root causes.
Turn data and customer insights into clear recommendations for Product, Growth, Customer Care, Supply Operations, and Localization.
Lead cross-functional programs end-to-end — scoping, alignment, execution, and impact trac...