1. Compliance with all company procedures and Health & Safety policies.

2. Download pending complaints from FSM at regular intervals.

3. Allocate complaints to engineers which are registered in FSM immediately.

4. Update spares requirement in FSM based on engineer’s feedback from the retail outlet.

5. Co-ordination with the stores team for dispatch of required spares to the engineers.

6. Take regular feedback from engineers and update FSM and oil company portal accordingly.

7. Send quotations to customers for chargeable jobs.

8. Attach approval copy received from customer against its work order in FSM.

9. Follow up with engineers for Breakdown service reports.

10. Segregate billable service reports and attach it against its work order in FSM.

11. Respond to customer calls and e-mails.

12. Follow up with service engineers to send defective spares to service centre on a weekly basis.
<...