Responsibilities:

• Ensure customers bookings, queries, complaints are addressed in a timely manner with appropriate solutions.
• Build and maintain relationship with customers to fulfil requirements and upkeep customers KPIs.
• Escalate unresolved issues that require managerial attention.
• Coordinate with agents, carriers, vendors, overseas offices, COE and customers to ensure smooth transactions.
• Responsible for day to day processing such as permit declaration, arranging for survey and delivery based on customers request.
• Support productivity enhancements for Ocean Freight Operations.
• Actively engages in freight system digitalization initiatives throughout the network.
• Ensure all shipping processes have timely closure i.e. from receiving of request, invoicing, etc.
• Ensure all freight cost, details and processes are kept up to date in Cargowise.
• Ensure all freight documents, i...