+ Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department.

+ Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department.

+ Accurately & timely entry of customer orders in SAP in accordance with established FME processes and policies.

+ Equip with company’s products and services knowledge.

+ Liaise with other functional department to ensure on time order fulfilment

+ Provide timely & accurate stock status & feedback to Customers.

+ Share appropriate Information related to order processing & order fulfilment to all Internal/External Customers.

+ Ensure all service failure is recorded accurately into the Issue Management system. Work together with appropriate functional department to prov...