Senior Executive Customer Service Logistics

JOB PURPOSE
To improve service level, attempt to build stronger relationship with the customers and provide higher customer satisfaction at all levels.

JOB DESCRIPTIONS

To handle costing and billing for shipments

Prepare e-payments and/or yellow vouchers for payments to the shipping liners/co-loaders for D/O collection

Update customers on the status to their shipments via email

Resolve customers’ queries by determining the cause of the problem and providing the best solution to solve the issue

Coordinating with Operations and Sales to meet customers’ needs

Responsible to service and building repo with existing customer assigned by Management and further develop new trade lane

Update shipment milestones in Value+

Billing, costing and document sorting before send to the customers

Filing of documents into the cloud

Assist o...