Job Title: Senior Executive - Customer Services

Function: Customer Service

Reporting to: Manager – Customer Services

1. Purpose

Responsible for the providing best in class customer service to the assigned national and regional key accounts and increasing the revenues from such accounts

2. Key Responsibilities

• Serve as a “Single Point of Contact” in Blue Dart for all queries, issues, grievances etc of the assigned key accounts

• Develop and maintain good relations with key decision makers in the client organization and continuously leverage such relationships to get more business for Blue Dart 

• Develop deep understanding of the client’s business needs to identify the best manner of designing and positioning Blue Dart’s services to meet the...