📍 Jobs Near Me
For Job Seekers For Employers
📍

HiringNearMe.work

Local Jobs, Zero Commute

Jobs
Home › Jobs Near Hong Kong › Senior Executive, Complaint Investigation
📍 Local Job Near You

Senior Executive, Complaint Investigation

🏢
HKT
📍 Hong Kong, Hong Kong
📍
Location Hong Kong
📅
Posted June 28, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

📋
Job Description


Internal Job Description

Job duties:-

  • Investigate, manage, and resolve complaint cases receive from service centre and contact centre

  • Detailed fact findings through different system, for instance, IVRS/call & visit recording/case management/imaging/MPF administration system

  • Prepare complaint report with finding and understanding of complaint root cause and evidence

  • Suggest solutions, remedial and preventive measures

  • Direct communicate with complainants on complaint status updates, resolutions, and proposal to close complaint cases

    • Job requirements:-

  • University degree holder

  • 1 year or above experience in MPF and Pension experience

  • With at least 1 year of experience in MPF complaint investigation

  • Familiar with MPFA Regulatory and MPF administration processes

  • Excellent English writing skills and reporting

  • Self-initiative, independent wit...

    • Apply for This Job

    Submit Application

    Quick and secure application process

    📍 Location Details

    🌆
    City
    Hong Kong
    🗺️
    Country
    Hong Kong
    🚗
    Commute
    Local Area

    🔍 More Jobs Nearby

    Explore other opportunities in Hong Kong

    View Local Jobs