Brief Summary
We are seeking a dynamic individual to enhance patient relations through effective feedback management and service improvement initiatives. The ideal candidate will thrive in a collaborative environment, working closely with patients and staff to drive positive change. Responsibilities
Manage and address patient feedback, conducting investigations and service recovery efforts. Follow up with staff to resolve issues raised by feedback providers and craft responses as needed. Contact patients to gather feedback aimed at improving services and facilitate Patient Focus Group sessions. Assist with the preparation and analysis of reports, including monthly reports on compliments and feedback, sharing insights with senior management and relevant departments. Maintain positive relationships with patients, relatives, doctors, and colleagues while serving as a resource person. Identify and capture compelling stories for the organization newsletter to educate and engage staff....