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The Senior Executive / Assistant Manager, Front End & Acquiring Chargeback is responsible for managing and resolving chargeback cases related to merchant acquiring and front-end disputes, ensuring adherence to established performance standards. The successful candidate will investigate, analyze, and process chargebacks in compliance with credit and debit card guidelines and rules, minimize financial losses, and maintain positive relationships with merchants and stakeholders.

This role reports to the Head of Retails Operations (Card Operations).

Job Responsibilities

• Process and analyze acquiring transaction disputes (Collaboration Request, Chargeback, Representment, Pre-Arbitration, Arbitration, Pre-compliance, Compliance) within stipulated Visa, MasterCard & UPI timeframes to minimize financial losses.
• Perform checking on maker's work for daily ...