Overview

Join us as a Manager, Research & Insights and become a key contributor to our dynamic Customer Experience & Insights team. In this role, you'll be at the forefront of designing and executing both quantitative and qualitative consumer research studies, helping us uncover actionable insights at scale. Your contributions will directly influence the definition of our product roadmaps and strategic direction, ensuring our offerings truly meet the evolving needs of our customers across diverse financial landscapes. This is an exciting opportunity to contribute to a culture of customer obsession and translate complex information into compelling, human‑centric stories that drive business decisions. The successful candidate(s) will report to the Section Head of Research & Insights.

Key Responsibilities

• Construct and recommend a mix of research tools and approaches, including expert‑level quantitative studies to evaluate product impact and qualitative...