**About this role:**

Wells Fargo is seeking a Senior Escalations Specialist with FINRA Series 7. The role covers jobs responsible for managing escalated customer complaints companywide, which in some cases may require special handling. Jobs research and review escalated complaints, often in partnership with other internal departments, to determine an appropriate course of action leading to an effective resolution, while maintaining positive relationships with the customer and key stakeholders. This sub-family is specific to registered roles.

**In this role, you will:**

+ Participate in comprehensive reviews, including report preparation and research of findings, and propose recommendations for a fundamental impact on future loan quality
+ Determine appropriate course of remedial action, conduct investigative steps to fully identify the issues, and research product information, terms, conditions, or contracts
+ Review moderately complex transactions, pro...