Role Overview

The Retail Payments Operations is responsible for the overall operational performance, stability, and integrity of retail payment systems across instore and digital channels. This role owns payments issue management, settlement accuracy, fraud operations, and vendor performance, while leading and developing a team of Payments Administrators.

This position serves as the senior operational authority for payments, partnering closely with Technology, Finance, Risk, Store Operations, and external payment providers to ensure payment systems are reliable, secure, and scalable.

Key Responsibilities

Payments Operations Leadership

Own the day to day health of the retail payments ecosystem, including:

• Card authorization and processing
• POS and gateway connectivity
• Settlement, funding, and reconciliation

• Act as the final customer concern point for high severit...