Senior Enterprise Operations Engineer

Overview

As a member of our Global Network Operations team you will be providing Level 2+ Network support to our Operations Command Center (OCC) under our teams global follow the sun model. You will assist with the management of our incident and problem queues and perform deep dive root cause analysis as required to continuously improve the environment. You will be required to provide network operational support to some project deliverables and to assist with the training of more junior staff when required.

Role

• Perform Tier II+ support functions for the MasterCard Operations Command Center (OCC/MC&O).
• Provide project support for major initiatives with an emphasis on Network operations.
• Perform proactive network analysis to ensure network integrity and performance is maintained in an optimal state.
• Create and update documentation to support the operations environment.